Privacy Policy

How TouchHue collects, uses, stores, and shares personal information.

Mar 21, 2026

Overview

This Privacy Policy explains how TouchHue collects, uses, stores, and shares personal information when you use our website, applications, and related services, including AI-powered image generation, editing, storage, billing, and account features.

By using TouchHue, you acknowledge that you have read this Privacy Policy.

Information We Collect

We may collect the following categories of information:

1. Account Information

When you create an account or sign in, we may collect:

name
email address
authentication provider information
account preferences such as language or locale
limited registration metadata such as IP address and attribution data

2. Content You Upload or Generate

To provide TouchHue, we process content you submit to the service, including:

product photos
scene images
prompts, style selections, workflow settings, and editing instructions
generated outputs, derived assets, masks, crops, and related metadata

3. Payment and Billing Information

If you purchase a subscription or top-up, we may collect or receive:

order, invoice, and subscription identifiers
plan name, credits, payment status, renewal status, and billing dates
amounts, currency, discounts, and invoice links
limited payer details returned by payment providers

TouchHue does not store full payment card numbers. Payment instrument details are processed by third-party payment providers.

4. Device, Log, and Usage Information

We may automatically collect technical and usage information such as:

browser and device information
pages viewed and actions taken inside the service
timestamps, request logs, and error logs
approximate location inferred from IP address

5. Cookies and Similar Technologies

We use cookies and similar technologies for purposes such as:

authentication and session management
remembering language or interface preferences
attribution and campaign tracking
analytics and service performance measurement, when enabled

How We Use Information

We use personal information to:

provide, maintain, and secure TouchHue
authenticate users and manage accounts
process uploads, prompts, image editing, and AI generation requests
store and deliver uploaded and generated assets
process payments, subscriptions, renewals, top-ups, invoices, and credits
detect abuse, fraud, security incidents, and policy violations
troubleshoot issues and improve reliability, safety, and quality
communicate with you about your account, purchases, support requests, and policy updates
comply with legal obligations and enforce our agreements

Legal Bases for Processing

Where applicable data protection law requires a legal basis, we generally rely on:

performance of a contract with you
our legitimate interests in operating, securing, and improving TouchHue
your consent, where required
compliance with legal obligations

We do not sell your personal information. We may share information in the following situations:

1. Service Providers and Infrastructure Partners

We may share information with vendors that help us operate TouchHue, such as providers for:

authentication
cloud hosting and databases
object storage and CDN delivery
email delivery
analytics
customer support
payment processing and subscription management

2. AI and Image Processing Providers

To deliver generation and editing features, we may send prompts, uploaded content, and related metadata to third-party AI or image-processing providers used by TouchHue.

3. Legal and Safety Reasons

We may disclose information if reasonably necessary to:

comply with law, regulation, subpoena, or lawful request
protect the rights, property, or safety of TouchHue, our users, or others
investigate abuse, fraud, security incidents, or violations of our Terms

4. Business Transfers

If TouchHue is involved in a merger, financing, acquisition, reorganization, bankruptcy, or sale of assets, information may be transferred as part of that transaction, subject to applicable law.

International Data Transfers

TouchHue and its service providers may process information in countries other than your own. When required, we take reasonable steps to use appropriate safeguards for cross-border data transfers.

Data Retention

We retain information for as long as reasonably necessary to:

provide the service
maintain account history, billing records, and credits records
resolve disputes and enforce agreements
comply with tax, accounting, legal, and regulatory obligations

Retention periods may vary depending on the type of information. For example:

account and billing records may be kept for longer where required by law
uploaded and generated assets may be retained while your account remains active or as needed to provide the service
logs and diagnostic data may be retained for security and reliability purposes

Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. These may include access controls, authentication controls, logging, and secure infrastructure practices. However, no system is completely secure, and we cannot guarantee absolute security.

Your Rights and Choices

Depending on your location, you may have rights to:

access personal information we hold about you
correct inaccurate information
request deletion of your information
object to or restrict certain processing
request portability of certain information
withdraw consent where processing is based on consent
opt out of marketing communications

To exercise a privacy request, contact us at support@touchhue.com. We may need to verify your identity before responding.

Children

TouchHue is not directed to children, and it is not intended for use by anyone under the age required to lawfully use the service in their jurisdiction. If you believe a child has provided personal information to us, contact us and we will take appropriate steps.

Email: support@touchhue.com
Website: touchhue.com